If your goods are damaged or there are items missing in transit we must be notified within 24 hours.
If we have sent you the wrong item and it is proven to be our mistake we need to know within 7 days

In the event there is a problem with your order, please contact us by email,and let us know in detail of any dissatisfaction you have with your order or experience shopping with NICGOO.

Non-Returnable Items:

Following items are not returnable: special order items, medical items or equipment that have been opened or used and cannot be sent back to the manufacturer, customer or custom products.
In addition: all masks, including cleanable and reusable masks, antibacterial respirators, medicines and health food cannot be returned.
You can reach customer support by email
Please see our "terms" page for full details of refunds and our general terms and conditions of sale.